Refund Policy

We want you to love what you buy!

At Solstizio, we take great pride in the quality of our merchandise. You can return eligible items within 30 days of receiving an order or 7 days for upholstery item(s). Custom items and services are not eligible. Please contact our Customer Care Center right away with any concerns about defective or damaged merchandise. Proof of purchase is required for all returns. Please review our full return policy, including items ineligible for return, before starting the return process.

INELIGIBLE ITEMS

  • Sale items

  • Custom items

  • Made-to-Order (MTO) items

  • Gift cards

  • Items damaged through normal wear and tear

WAYS TO RETURN

  • By mail — Items shipped by mail can be returned by mail with a prepaid UPS label. Depending on the reason for return, you may be responsible for return shipping and processing costs.

PROOF OF PURCHASE

A valid proof of purchase is required to issue refunds or merchandise credit for eligible items. We will accept all of the following as proof of purchase.

  • Original paper or gift receipt

  • Electronic receipt

  • Original packing slip (with order number visible)

  • Order number

  • Gift registry number

 REFUNDS

  • Original receipt — Returns with the original receipt will be refunded in the original form of payment.

  • Gift receipt — Returns with a gift receipt will be refunded in the form of a Merchandise Credit for the amount on the gift receipt.

  • Cash and check refunds — Cash and check refunds more than $100 will be issued as a company check and mailed to you (which may take up to 14 business days).

  • Shipping and processing fees are nonrefundable.

PRICE ADJUSTMENTS

Prior purchases are not eligible for price adjustments, regardless of whether the item has yet to ship.